03-01-2018 07:57 PM - edited 03-01-2018 07:59 PM
I have a Crucial M500 SSD with firmware version MU05 that is not compatible with a brand new Dell Inspiron 15 (7577) laptop. The laptop is running BIOS version 1.4.2. The BIOS sees the SSD but Windows 10 does not see it. However, Linux is able to see the SSD without any problems.
If I put in a different brand of 2.5" SSD or a standard 2.5" HD, it works fine in Windows and Linux.
Is there anything that I can do to make the M500 SSD work in Windows? I've never seen this type of issue where the BIOS sees the SSD and Linux sees the SSD but Windows 10 does not.
If you do a google search for "dell 7577 2nd ssd not detected", you'll see a bunch of other people having the same issue as me.
03-01-2018 11:14 PM
Is this occurring when you are in Disk Management viewing your drives? Until the drive is formatted in a manner that Windows understands (FAT or NTFS) you will not see the drive show up at all in Windows Explorer.
03-02-2018 07:37 AM - edited 03-02-2018 07:39 AM
The SSD does not even show up in Disk Management. It does not show up in Device Manager either. It's as if the SSD does not exist.
The SSD is already formated as NTFS.
03-02-2018 01:41 PM
Try booting from a Windows 10 installer so we can determine if a pristine Windows environment can see the M500. You don't need to actually install Win10, you just need to get far enough into the install process to view the potential drives seen for installation. You can download a copy of the Windows 10 installer directly from Microsoft.
If the M500 is not seen, then make sure Dell's UEFI settings have the SATA drive controller set to AHCI mode instead of Intel RAID and try the Win10 installer again. If it still fails I would suggest loading the UEFI Default settings if possible and again set the SATA controller to AHCI mode & try the Win10 installer again. If AHCI mode works, you may need to reinstall Windows on your boot drive. I've seen posts where people claim a Registry hack can save you from reinstalling Windows, but I personally don't like that option.
03-02-2018 02:49 PM - edited 03-02-2018 02:53 PM
I've updated the laptop BIOS to the newest version which is 1.4.2. I restored the factory default settings for the BIOS. By default, SATA is set for AHCI mode. In the BIOS, it sees the SSD. I booted up with a new Windows 10 installer ISO and it does NOT see the Crucial 2.5" M500.
However, if I put a different brand of 2.5" SSD into the slot, the Windows installer sees it just fine.
My Crucial M500 works fine in all my other systems. It is not defective.
03-02-2018 05:04 PM
You could try disabling your NVME drive (and controller if possible) in the UEFI settings and try the Windows installer again on the off chance these two devices are somehow interfering with one another.
Outside of installing any updated SATA drivers from Dell's website or modifying any other UEFI settings and assuming the M500 is not encrypted, then it appears you have stumbled upon an incompatibility between the M500, Windows 10 and the Dell firmware. Your best bet is to contact Dell's tech support to report the issue and hope they will assist you since your laptop is brand new. Don't be surprised if they blame Microsoft or even Crucial for the issue. Since it is a new laptop with Windows installed on it you could try to get them to report the issue to Microsoft themselves since they supplied you with it and it is not working correctly. It sounds mostly like a Windows 10 issue which could belong to either Microsoft or Dell. Good luck as I've never had any luck dealing with large companies.
If you are willing to erase the M500, you could try performing a Secure Erase on it on the off chance it will reset something which could be blocking Windows from seeing it properly. Doubtful it will do anything.
This could be a sign for you to delve deeper into the Linux side of things ;-)
03-12-2018 06:23 PM
So I looked at the documentation from Dell.
Please refer to page 19 in system information manual below:
03-12-2018 08:08 PM
A lot of times companies like Dell will only qualify what they have actually tested & what they actually offer as a configuration option. Rarely do they go back and test newer and larger items or update the original documents. Sometimes you may see added support in a firmware update.
I thought of something else based on another post. Is the partition type on the M500 the same as on the Windows 10 boot drive? I wonder if they need to be the same type of MBR or GPT.