RMA Without SSD Packaging

Bit Baby

RMA Without SSD Packaging

I ordered a Crucial BX200 240GB SSD on January 3rd, and it failed ~3 weeks later in my PC. I was doing a large data transfer, and it stopped writing and spat out tons of errors. Then, it showed itself as a FAT32 filesystem, and no other information. I suspect some of the memory chips have failed. Anyway, since it's within 3 years of purchase, I have finally gotten around to doing something about it. I no longer have the packaging anymore, which I seem to need in order to complete the RMA form, as it asks for some 5-6 digit code that was on the box. Is there any way I can RMA the thing without the box?

 

Thanks - Kyle

4 Replies
Community Manager

Re: RMA Without SSD Packaging

Hi Kyle,

 

Yes, you may still RMA the drive without the box. Please email us directly using the contact information in my signature and we would be happy to help you out with this.

YogiH, Crucial Moderator, US


________________________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Want to be a Super User?
Bit Baby

Re: RMA Without SSD Packaging

 Hi, I have the exact same situation.  I simply do not have the original box as I didn't expect failure and didn't realize I should always keep the box stored somewhere if it did fail.  Can you please offer any help? Thank you! 

Community Manager

Re: RMA Without SSD Packaging

@clamington Thanks for contacting us today. You do not need original packaging to send the drive back to us. What drive will you be submitting the RMA request for? We would be happy to provide you the material number, so that you may submit the request online. 

 

 

YogiH, Crucial Moderator, US


________________________________________
How do I know what memory to buy?
Shop for your region: US | UK | EU | France | Global
I think my memory is bad. What do I do now?
FAQs and Top Forum Solutions
We want your feedback! Post in the Suggestion Box
Did a user help you? Say thanks by giving Kudos!
Still need help? Contact Customer Service
Want to be a Super User?
Bit Baby

Re: RMA Without SSD Packaging

Thank you, the part is 

Crucial MX300 275GB SATA 2.5 Inch Internal Solid State Drive - CT275MX300SSD1

Do you also offer an Advanced RMA program?